Journeeze Early access

Coming soon Where do your users get stuck?

Fix the friction.

Journeeze turns your documented user journeys into in-app help, and every interaction with that help into a signal: which steps made sense, where people stall, and what they could not find. Friction becomes trackable GitHub issues.

Get early access How it works
Active journey Checkout Illustrative example

  1. Landing page

    /index

    Understood

  2. Address selection

    data-tflow-id="address-picker"

    “I don’t know if this covers international delivery or not.”

    Confused

  3. Payment & review

    /checkout/pay

    Pending

ISSUE #482 Clarify international delivery on the address step Filed to GitHub via Journeeze

Why friction stays hidden

  • Silent churn

    Most people never file a ticket when they get confused. They stop, and quietly walk away.

  • Support burden

    Answering the same “how do I…” over email means the interface is not teaching itself.

  • Stale documentation

    Help centres drift out of sync with the app. Nobody knows which steps still make sense.

The loop

From journey to fix.

A predictable path for making your app explain itself.

  1. 01 · Document

    Map your journeys

    Start from the journeys you already test with Jevitate, or document new ones. Each step is anchored to a real element of your app.

  2. 02 · Guide

    Step-by-step help, in the app

    People open help and are walked through the task in the live interface, one highlighted step at a time.

  3. 03 · Signal

    Capture the friction

    “Did this step make sense?”, “I can’t find how to do this” and “this is confusing” land on the exact journey step.

  4. 04 · Fix

    Triage into GitHub issues

    Signals cluster by journey, step and element. A reviewed cluster becomes one GitHub issue: fix the UI, the guide, or build the request.

Resistance points

Signals cluster into clarity.

Don’t guess what’s wrong. Journeeze groups “confused” reactions, unanswered “how do I…” questions and abandoned guide steps by journey and step, so you see where each persona struggles, with their own words beside it.

Cluster

“Webhook permission failure is silent”

12 confused reactions · 5 “how do I…” misses

Drafted GitHub issue

Explain the missing permission when the webhook step fails

Journey: Add a source Illustrative example
  1. Start 100%
  2. Pick repository 88%
  3. Connect webhook 41% Resistance point: Help opened often · most confused reactions
  4. Confirm 22%
“I don’t have permission to add webhooks, but the screen just hangs without telling me why.” data-tflow-id="auth-webhook"

Also a release gate

Human review before you ship.

The same tool runs your pre-release review: reviewers walk each journey, react, comment on the exact element, and give each item a verdict.

  • Polished
  • Polish needed
  • Broken

Journeeze × Jevitate

Prove the journey works, then teach it.

Jevitate proves every journey works in a real browser. Journeeze turns those same journeys into help, and tells you whether people understood them.

Learn about Jevitate →

Privacy by default.

  • Help is free to read

    Guides need no tracking. People are asked for consent before any feedback or signal is sent.

  • Masked at source

    Inputs and marked regions are blanked before a screenshot is taken. Their values are never read.

  • Counts, not trails

    Help usage is aggregated per journey step. No session replay, no keystrokes, no query strings.

Ready to fix the friction?

Journeeze is in early access with a small number of teams.

Contact us for early access